If your question is not listed below, please feel free to email us at help@shopavara.com!

 

Q: Can I contact customer service? 

A: Of course! Our team is here to answer any and all questions you may have. Please note that our customer service business hours are 10 a.m. - 5 p.m CST. Monday-Friday. Although we will try to respond to your email as quickly as possible, please allow 2-3 business days for us to respond. Please allow 24 hours before a follow up. Follow ups will not be responded to any faster. Email us at help@shopavara.com.

Q: I need to change something with my order. How do I go about this? 

A: Once an order is processed we are unable to make any changes. You will be able to return your unwanted items (unless they are final sale) if you do so before the 21 day mark. 

Q: Can I cancel or edit my order?   

A:  If we are able to catch your order before we start processing, we will be happy to issue you a refund minus a 10% restocking fee for the credit card fees. 

We know you want your order fast so as soon as you place your order, we are on it! Regrettably, this means that we cannot make any changes to your order. This can include but is not limited to: 

  • Adding/Removal of a Discount Code
  • Billing or Shipping Address Update
  • Shipping Method Change

We welcome you to return items in accordance with our easy returns center.

Q: I have an online credit. How do I use it? *Changes have been made! 

A: Avara store credit is given by gift card.

  • Store Credit expires 12-months from the date it was issued. Example: Credit issued January 1, 2021 must be used by January 1, 2022 or it will be voided. 
  • If you cannot find your credit please check your spam folder for an email from “Rise by Avara”. 
  • If you still cannot find your credit please send an email to help@shopavara.com. 

Please make sure to copy and paste the entire code into the discount/gift card code box at checkout. We will be unable to apply the gift card after the order is placed so if you have any questions please email help@shopavara.com. You are able to see your available credit/gift cards through your account login on shopavara.com.

Q: When can I expect my return to be processed? 

A: Returns are now automatically processed once received at a Happy Returns Bar. If returning by mail please allow 3-4 business days for your return to be processed. You should receive an email once your credit or refund has been processed. If you suspect that your return is missed/lost, please feel free to email us at help@shopavara.com AFTER the 3-4 business day grace period has passed. Please check your spam folder for an email from "Avara via Rise.ai" if you do not see the gift card after 4 business days. To review our return policy and step-by-step guide to using Happy Returns, please click here

Q: I signed up for your email list to receive the 15% code for first time customers, but haven't received it. What now? 

A: Please check your junk mail as first time emails tend to end up there. Be sure to double check the email address you gave as well. If you still do not receive the code, please email us at help@shopavara.com! 

Q: I forgot to add my discount code before checkout. Can you do it for me? 

A: Unfortunately we are unable to adjust payments/pricing after you submit an order. Please be sure to take your time and ensure all codes, credit, & discounts are applied BEFORE you hit "submit". 

Q: When is your Dallas store open for shopping?

A: Our store is open:

Monday: CLOSED
Tuesday- Saturday: 10-5
Sunday: 12-4

CLOSED: Thanksgiving, Christmas Eve, Christmas Day, New Years Eve, & New Years Day

Store Address:
4239 W. Lovers Lane
Dallas, TX 75209

Q: Haven’t received your package from USPS yet? 

A: Given the situation with COVID-19 USPS is experiencing delays to shipment speed. We ship out packages within 1-2 business days of the order being received but have no control on when it will be delivered. We have noticed some packages go from label created to delivered. Please give USPS 30 business days to deliver your package. If you don’t receive your package after the 30 business days please email help@shopavara.com. 

Lost Packages

Avara cannot guarantee that your package will not be lost or damaged by the shipping service. If your package is lost please file a claim with the shipping company. Once packages are shipped from Avara we are not responsible.

Q: I have a question regarding fit/sizing. What should I do? 

A: We're happy to help you find the perfect size! Here is a link to our size guide: https://shopavara.com/pages/size-guide. Also check out our exact size measurements found in the description of the product. You can email help@shopavara.com or send us a message via Facebook or Instagram if you have further questions. 

Q: The item I want is out of stock. What should I do now?

A: We have been pretty successful when it comes to restocking our fast moving best-sellers. Click on the notify when back in stock button! 

Q: When can I expect my items to ship? 

A: Your order will be shipped within 1-2 business days of placing it during business hours (Monday-Friday 10 a.m. - 5 p.m.). If you place an order AFTER noon on Friday, you can expect it to ship out the following week. 

Q: I live in the Dallas area. Can I pick up in-person? 

A: Our system automatically prepares orders for shipping so unfortunately we cannot allow anything to be picked up in-person. Worried about shipping? We try to keep our rates as low as possible AND shipping is FREE on orders of $100 or more. We also offer expedited shipping. 

Q: I am not getting email notifications. Why is that? 

A: Please triple check that the email address associated with your online order is correct. This is how you will be updated regarding order tracking, returns, account credits, etc. 

Q: I have an Avara gift card. How do I use it?  

A: Gift cards can only be used at shopavara.com! Simply add your gift card number to the box on the right hand side of the screen at checkout. Please note that once an order has been placed we will be unable to go back and apply your gift card for you. Please note that for privacy reasons, we do not have access to your gift card number so you will need to keep up with that to ensure you can utilize it on the site. Gift cards do not expire and you do not need to log in/ have an account to use a gift card. You can checkout as a guest.