DOMESTIC SHIPPING
Free standard shipping on all orders over $100usd
**Shipping is calculated PRE-TAX and AFTER sale items have been reduced and/or discount codes have been applied!

SHIPPING METHOD

ESTIMATED DELIVERY TIME

SHIPPING COST

Standard Overnight

Next business day (must be placed by 9AM CST)

$45.00usd

3 Day Expedited Shipping

2-3 business days (must be placed by 9AM CST)

$22.00usd

Under $100 Standard Shipping

3-5 business days

$5.00usd

Over $100 Standard Shipping

5-7 business days

FREE

Delivery times are estimated AFTER the package has been picked up by the carrier and based on business days (Monday-Friday) and do not include holidays.
We do not ship on Saturdays, Sundays or Holidays


Standard Shipping:

  • All 50 states within the US, including PO Boxes

Expedited and Overnight Shipping:

  • Orders must be placed by 9AM CST to guarantee it will ship the same business day
  • If an order is placed after 9AM CST, it will ship the next business day
  • Not available to PO Boxes 

INTERNATIONAL SHIPPING
We currently ship international orders to Canada
Shipping cost is calculated based on package weight and destination

SHIPPING METHOD

ESTIMATED DELIVERY TIME

SHIPPING COST

USPS Priority Mail Express International

3 to 5 Business Days (must be placed by 9AM CST)

Calculated based on weight and destination

USPS Priority Mail International

6 to 10 Business Days

Calculated based on weight and destination

USPS First Class Package International

7 to 21 Business Days 

Calculated based on weight and destination

Delivery times are estimated AFTER the package has been picked up by the carrier and based on business days (Monday-Friday) and do not include holidays.
We do not ship on Saturdays, Sundays or Holidays

Orders must be placed before 9AM CST to guarantee it will ship out the same business day
If an order is placed after 9AM CST, it will ship the next business day


PROCESSING TIMES
All orders are shipped from our warehouse located in Dallas, Texas USA

Standard Orders:
Once placed, orders are processed within 2 business days. It is our goal to ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale promotions, peak shopping days, and holidays. We do not ship on Saturdays, Sundays, or Holidays.

Expedited Orders:
Orders must be placed by 9AM CST to ship the same business day. Orders placed AFTER 9AM CST will ship the NEXT business day. We do not ship on Saturdays, Sundays or Holidays.

 

ROUTE
We want to offer our customers an extra layer of assurance, and we are happy to announce Route as an option for our customers to add to all their purchases. Route is a shipping insurance company that offers shipping protection and a mobile app that allows you to visually track all of your online orders in one place. Route Package Protection covers lost, stolen, and damaged items.

Can I remove Route from my order?

Route protection is automatically added to your cart at checkout and you are able to opt out if you are not interested in protecting your order. Just click the “Remove” during checkout and it will be removed from your cart. If you didn't wish to purchase and it was added to your cart, contact our customer service team within 24 hours of placing your order and they will process a refund for you. Email: help@shopavara.com

What does Route cover?

Route Shipping Insurance covers lost, damaged or stolen packages and Route will replace or refund any lost, stolen or damaged items and will place a reorder on our site for you if replacing. Route will cover the cost of any reorders including shipping and taxes. Simply contact Route via your tracking or confirmation email if any issues and Route will take care of for you!


How do I file a claim for my lost, damaged, or stolen order?

If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number or Route ID number and the email address that was attached to the order.

When should I file a claim?

         Marked as “delivered” (stolen)

  • Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.

  • In some cases, the Route Support team may require a police report before moving forward with an order issue.

  • For stolen packages, may require a police when items are over $100 value

    Stuck in Transit (Lost)

  • For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

  • For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

    Damaged

  • Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.

How does Route process refunds?

Refunds: When refunding on an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic issue resolution enabled. In both cases, the Route Premium cost will not be refunded.

Reorders: Route will reorder the item, depending on in-stock availability. Unavailable items will be refunded or you will be able to order another item of equal value. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

Where is my replacement package?

We work with Route to process all stolen, damaged or otherwise-covered package claims. All orders (with package protection) damaged/lost during delivery must go through this process, however, once our claim is finalized, we will be able to send out your new package.


TRACKING YOUR ORDER
Once your order has been successfully packed and is ready for shipment, you will receive an email notification to view tracking.
**NOTE: the tracking will not appear until it has been picked up and processed from the carrier


WRONG ADDRESS DISCLAIMER
It is the responsibility of the customer to make sure that the shipping address is entered correctly. It is our goal to send packages out as fast as possible, hence there is a small window to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at help@shopavara.com, as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so. If you choose to cancel your order, and we are successful in stopping it from shipping out, you will be charged a 10% restocking fee. 

Please note if a customer enters an incorrect address or is deemed as undeliverable, the package will be returned to us - this could take up to 2 months for it to be returned. Should the customer wish to have their package resent, they will be responsible for the cost of resending their package as well as the cost of the return to sender fee. 


Shop Avara is NOT responsible for:

  • Delays with FedEx, UPS or USPS
  • If an incorrect address is entered or deemed undeliverable 

Carrier Contact Numbers:

  • FedEx: 1-800-463-3339
  • UPS: 1-800-742-5877
  • USPS: 1-800-275-8777

To file a claim with the carrier due to lost, damaged or packages marked as delivered, please click the appropriate link below:



If you have any questions or concerns, please contact our Customer Service Team at help@shopavara.com